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Refund Policy

Our goal is 100% Buyer Satisfaction. On purchases over $100, we may offer Free Shipping on returns for continental US orders only. We pay for insurance and tracking on all orders. If you are unhappy with your purchase after receipt, please contact us first so we can try to resolve any issues. Please be aware that we will not refund buyer paid shipping costs.

• For US customers, email "Returns@Banjos4Veterans.com” to request a shipping label if one was not included in your package.

• For international customers, email us at “Support@Banjos4Veterans.com” to make arrangements before shipping.

For a full refund, all items must be postmarked for return within 30 days of receipt and received back in the same condition as sent with the Tamper Seal(s) unbroken. Sorry no partial item refunds, credits or exchanges will be entertained, and no refunds for returned damaged items. If an item is damaged during shipping, contact us as soon as possible so we can file a claim with the carrier and provide next steps.

After 30 days, a minimum 30% Restocking Fee may apply on all orders. If a refund is to be issued, we will refund the original purchase price and tax (minus applied discounts) to the original payment card within 60 days of our notice to you that a refund will be issued.

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All sales of items marked for clearance are final. Under no circumstances will a refund be issued for discounted professional graded items. All Items purchased from auctions are also nonrefundable.